Informasi tentang Penghantaran

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Informasi tentang Penghantaran

Shipping is FREE on your first order, with no minimum spend.

For subsequent orders, shipping is FREE when your order is RM 130 or above (after discounts). Orders under RM 130 will be charged RM 22 for shipping. Shipping costs are converted to local currency based on the daily exchange rate.

Courier and express shipping rates will be calculated at checkout.

Some products, like fragrances and haircare, require special handling due to their flammable nature and heavy weight. A small charge may be applied when your order contains fragrances or haircare. Read more

Sebaik sahaja kami telah menerima bayaran anda, pesanan anda akan dihantar dalam tempoh 24 jam dan anda akan menerima pengesahan e-mel sebaik sahaja ia dihantar. Anda boleh juga menyemak status pesanan anda melalui laman web kami pada bila-bila masa.


Anggaran masa penghantaran

Cost* bandar-bandar utama Kebanyakan kawasan kawasan-kawasan pedalaman Tandatangan diperlukan? Can be Used for Fragrance Orders
Standard Shipping (Signature) FREE for orders over RM 130.00 (after discounts)
RM 22.50 for orders below RM 130.00 (after discounts)
4-6 postal days 7-10 postal days 10-14 postal days Ya Ya
Standard Shipping (No signature) Above RM 130.00- FREE
Below RM 130.00- RM 22.50
10-14 postal days 10-14 postal days 14-21 postal days Tidak
Express Shipping RM 112.50 2-3 postal days 2-3 postal days 2-3 postal days Ya Tidak
Pesanan wewangian sahaja 10% of order total. Maximum charge: RM 43.02 7-10 postal days 7-10 postal days 10-14 postal days Ya
Haircare Products Haircare products over 250ml are charged between US$2 - US$15 depending on size 7-10 postal days 7-10 postal days 10-14 postal days Ya

*Please note that all costs are converted to local currency based on daily exchange rate.


Standard Shipping

For Standard Shipping (Signature) deliveries, you can expect to receive your order within 4-6 days to major cities and up to 10-14 days for more remote areas. Your order can be tracked through our tracking system and a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.

If you have not received your order after 14 business days please contact us.

For Standard Shipping (No Signature) deliveries, most customers will receive their order in 10-14 days, however it may take 14-21 days for more remote destinations. A signature is not required for delivery and tracking is not available. Orders to military addresses or PO boxes must be sent via Standard Shipping (No Signature).

Please note that orders shipped by non-registered post are shipped at the customer's own risk, since no tracking is available for such shipments and a signature is not required for delivery. We do not process claims for losses or damages in such cases. Therefore, we highly recommend that you send your orders via registered post.


Fragrance-only Surcharge

We have a 10% surcharge of the 'Item Total' on fragrance-only orders, with maximum charge of no more than RM 43.02. This is because they are classified as 'dangerous goods' by International Air Regulations and require special handling.

To waive this surcharge, add any non-fragrance item to your order.

Shipping costs are converted to local currency based on the daily exchange rate.

Haircare Surcharge

Larger haircare products are considered "heavy goods," that require special handling, thus incurring a surcharge.

The surcharge applies to haircare items of 250ml or more, as shown below:

Haircare Volume Surcharge per Item
Below 250ml NO SURCHARGE
250ml US$2
300ml US$3
400ml US$4
500ml US$5
600ml US$6
700ml US$7
800ml US$8
900ml US$9
1000ml US$10
1100ml US$11
1200ml US$12
1300ml US$13
1400ml US$14
1500ml US$15

* Surcharges are converted to local currency based on daily exchange rate


Express Shipping

Kebanyakan kelewatan penghantaran disebabkan oleh pemeriksaan kastam yang tidak dapat dielakkan atau kerana tiada rumah untuk menandatangani untuk penghantaran. Kami akan membayar balik caj tambahan untuk perintah-perintah yang diadakan di kastam, tetapi tidak untuk kelewatan yang disebabkan oleh kekurangan tandatangan.


For RM 112.50, Express Shipping orders are delivered anywhere in the world within 2-3 days. This excludes any time required for customs clearance, which is out of our control. Please note that fragrance or home scent orders cannot be sent via express shipping.

Shipping costs are converted to local currency based on the daily exchange rate.



Courier Delivery with Prepaid VAT

Tempahan yang dihantar ke negara-negara berikut akan dihantar menggunakan perkhidmatan kurier khas. This applies only to orders that do not contain fragrances and some home scents.

List of Countries with Prepaid VAT Courier Delivery
United Kingdom Ireland

Postal Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special postal service.

List of Countries with Prepaid VAT Postal Delivery
Austria Finland The Netherlands
Belgium Greece Poland
Bulgaria Hungary Portugal
Croatia Latvia Romania
Cyprus Lithuania Spain
Czech Republic Luxembourg Slovenia
Estonia Malta

Semua VAT dan cukai prabayar menggunakan perkhidmatan ini supaya anda tidak perlu membayar apa-apa lagi sekali perintah itu diterima. Ini bermakna bahawa kelewatan kastam akan dikurangkan supaya anda akan menerima pesanan anda lebih cepat.

Kami amat mengesyorkan anda menggunakan pilihan ini untuk menghantar hadiah kerana penerima tidak akan dibebani dengan caj VAT dan anda boleh mengesahkan penghantaran melalui halaman penjejakan pesanan.

Anda juga akan mempunyai akses kepada Penjejakan perintah yang dipertingkatkan, membolehkan anda untuk melihat pengesahan penghantaran bungkusan anda.


VAT, tax and duti

Kami menhantar melebihi 200 negara di seluruh dunia .

Lebih daripada 90% pesanan dihantar tanpa caj kastam tambahan, terutamanya di Amerika Syarikat, Australia dan New Zealand.

Sekiranya anda dikenakan bayaran VAT atau cukai tambahan apabila pesanan anda dihantar, kami akan membayar balik untuk perbelanjaan anda. Kami lakukan ini berdasar semata-mata muhibah kerana kami tidak bertanggungjawab untuk membiayai kos VAT.

Untuk tuntutan semula untuk perbelanjaan anda, sila mengambil pakej anda dan membayar apa-apa cukai dan simpan resit.Anda boleh mengemukakan tuntutan VAT melalui laman web kami dan kami akan membayar balik jumlah caj. Semua tuntutan bayaran balik hendaklah dibuat dalam tempoh 6 bulan dari tarikh pesanan anda.

Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman, Norway, Egypt and Thailand.

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